Wells Fargo’s (WFC -2.2 percent) website and internet and mobile banking went offline Thursday morning, its next outage this season. Fox Business Network that it impacts clients nationwide was told by A customer service representative.
The technical issues were first acknowledged by the lender on social websites at 9:28 a.m. ET, using a tweet studying: “We apologize to our clients who may be experiencing an issue using our online banking and mobile program. Thank you for your patience while we explore this situation. If you are affected, please check back here for updates.”
As of 12 p.m. ET, the bank’s website was still offline and its social networking station had not given any substantial updates, other than to affirm the outage was continuing. “We are experiencing a systems issue that’s causing intermittent outages, and we are working to restore services as soon as possible. We apologize for the inconvenience,” it said. The Wells Fargo website was still down.
At 1:07 PM ET, the lender issues a statement explaining that the problems resulted from a power shutdown at one of its centers after smoke was discovered after routine care. Wellsfargo.com is still down. This is the next outage this month, Wells Fargo customers have faced. Online and mobile banking operations were affected by some customers on Feb. 1. That outage lasted at five-and-a-half hours.
It without. Public opinion about Wells Fargo has dimmed in recent years, in substantial part due to a 2017 scandal regarding the retail practices of the lender.